Jason Fox
Content worker with 10+ years and ~50 million tokens of experience
I get excited by content systems, am obsessed with information architecture, and I'm as comfortable in a terminal as I am in a text editor.
Experience
Atlassian
Lead Content Designer, AI Content Systems · Mar 2024 – Present
- –Supporting teams with AI content systems that reduce time-on-task
- –Running content governance and evaluation frameworks that safeguard quality and measure AI performance impact
- –Building the infrastructure to bring content standards into our AI-forward content system
The UX Content Collective
Instructor · Apr 2022 – Present
- –Designing and running workshops for AI content systems, voice and tone development, and Figma skills
Robinhood
Sr. Staff Content Designer, Equities · Dec 2022 – Sep 2023
- –Focused on bringing peace of mind to our customers while making improvements to metrics like funded accounts, MAU, assets under custody, and ARPU
- –Served as implementation lead in Robinhood's content governance council
Chime
Lead Content Designer, Growth · Apr 2021 – Dec 2022
- –Helped the founding content design team establish content systems and standards, build a culture of empowerment and education, and optimize peer-to-peer payment experiences
Atlassian
Senior Growth Content Designer · Jan 2020 – Apr 2021
- –Created a content-based foundation for the growth of Confluence and Jira
- –Established an internal growth content design curriculum
- –Led content-first product onboarding experiences
Oracle
Principal UX Writer & Conversation Designer · Aug 2018 – Jan 2020
- –Created messaging frameworks for core audiences: IC, management, executives, and beyond
- –Led UX writing and content initiatives across core products
Baymard Institute
UX Research Analyst and Writer · Dec 2017 – Aug 2018
- –Conducted and translated large-scale e-commerce usability research data into UX articles, reports, and benchmark databases
Havenly
UX Writer and Copywriter · Nov 2015 – Dec 2016
- –Helped to found Havenly's content team, creating standards, systems, and metrics for growth
Self-employed
Freelance UX Content Worker · 2012 – Dec 2017
- –Worked with companies like Verizon, Havenly, Beyond Meat, Guilded, and Vinyl Me, Please
Education
University of Colorado
English writing with a focus on rhetorical discourse
Magna Cum Laude · 2006 – 2010
Skills
AI fluencyMCP building and maintenanceNotion and Zendesk proficientResearch & data analysisAccessibility & inclusivityContent governanceContext layer managementFeature namingInformation architectureStakeholder managementProduct strategy